Filing Complaints

Your Client and Family Advocate can help you file a complaint about any aspect of your treatment at Jefferson Center.

• You feel a member of the Jefferson Center staff has not treated you with respect
• You asked for a Spanish-speaking therapist and weren't assigned to one
• Your prescriber did not explain the side effects of the medication he or she prescribed
• You feel staff are treating you badly because you filed a complaint
• Your prescriber won't give you the medication you think you need
• You did not participate in making your treatment plan
• You feel your therapist or prescriber does not listen to you

REMEMBER: Any client at Jefferson Center can file a complaint about any dissatisfaction with your treatment and no one can treat you badly if you do.

The practice of psychotherapy is regulated by the Colorado Department of Regulatory Agencies. The State Grievance Board can be reached at (303) 894-7855, or 1560 Brodway, Suite 1550, Denver, CO 80202. Indicate you want the mental health section.

Medicaid Grievance and Appeal Guide (.pdf)

Non-Medicaid Grievance Guide (.pdf)