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Mend

Jefferson Center is partnering with Mend to make every part of care easier and more accessible! This online platform includes features such as appointment reminders, center-wide messaging, digital forms, links to join telehealth sessions, and expanded payment options.
Mend

Welcome to Mend: A Better Way to Manage Your Care

At Jefferson Center, we’re always looking for ways to make your experience easier, more convenient, and more connected. That’s why we’re introducing Mend a new digital platform that simplifies how you schedule, check in, pay, and stay on top of your appointments!

With Mend, managing your mental health care has never been easier.

Why Mend?


Mend is here to make things easier for you. Whether you’re attending an appointment in person or virtually, you’ll enjoy:

  • Helpful reminders about upcoming appointments — with simple options to reschedule or cancel.

  • Streamlined and easy-to-use payment tools, including auto-pay options.

  • Quick and secure access to forms and assessments, sent straight to your phone or email.

  • An enhanced virtual waiting room with resources to help you feel supported before your session begins.

How You’ll Hear From Us

To make sure you get all your appointment confirmations and reminders, just make sure your provider has your current email and/or cell phone number on file. Appointment notifications will come from the number 58138, so keep an eye out!

Telehealth links change at every appointment. To ensure direct access to your provider and virtual appointment, please click directly on the Mend link you receive via email/text.

Cancellations and Weather Closures

If we ever need to cancel or reschedule an appointment for events such as inclement weather, you’ll get a notification via your preferred method of communication. Mend helps us keep you informed in every step of your journey!

Easy, Secure Payments

Paying for your care is now simpler than ever. Before your appointment, you’ll get a secure text/email reminder from Mend prompting you to complete your copayment form. You can even save up to two forms of payment on file for fast, automatic payments.

Do I Need to Download Anything?

No app is required! All other parts of your experience with Mend — forms, payments, and reminders happen right in your web browser!