We sat down with Tom Olbrich, our director of Crisis Services to talk about what people face when dealing with a mental health crisis. For many, there are barriers that prevent people from getting the help they need. These are some things others have shared that have kept them from reaching out.

Have you ever felt like you needed mental health support right away? Were you able to get the help you needed? What feelings did you have?

People who experience a mental health crisis need to be able to access help right away. But it can often feel scary to reach out for help. Why? It could be many reasons: the stigma of admitting a mental health crisis, not fully understanding when you are in a mental health crisis, not knowing who to call. These and so many more can be barriers for you and the people you know getting the crisis support needed. Let’s break these barriers down together!

I don’t want to admit that I’m having a mental health crisis. My friends and family will judge me. I could lose my job. I can probably get through it on my own.

How Crisis Support Can Help: If you’re worried about the reactions of your family, friends, and workplace, we want to assure you that all services are confidential. We will never share your information without your permission. More importantly, the support provided the most important thing you need, feeling safe. When a mental health crisis comes, the number one priority is your safety. Together, we will work through what you are facing, help get through this moment, and plan for future moments with safety plans so you can find that safe space.

I don’t know or don’t think I’m having a mental health crisis.

How Crisis Support Can Help: Many people think crisis services are only for those who are considering self or others harm. Mental health is that and so much more. You can get help with what you are facing, whether it’s feeling overwhelmed by work, needing family support, looking for help for loved ones, or just needing someone to talk to. Crisis teams will take the time you need to work through what you are facing. There is no wrong reason to call.

I don’t know who to call or where to go.

How Crisis Support Can Help: Crisis services are the best because they are there for you 24/7/365. You can easily access our services at any of the walk-in centers throughout Colorado, call the support line at 1-844-493-8255, or text TALK to 38255.

What happens after I receive crisis services?

You are our number one priority, both while receiving services and after. Here is what you can expect after receiving support through our teams:

• A call: 24 hours after you receive help, a staff member will call to check in with you and make sure you continue to feel safe and supported.
• Referrals: Crisis services may be part of the journey you are already on or the first step. As part of the Jefferson Center team, you can get connected to ongoing help that will help you on your mental health journey.
• Reassurance: We know it can feel challenging to come to crisis services for help. We want you to know that we are glad you reached out. Most importantly, you can continue to thrive. You may come to us again in the future, or this may be a one-time visit. No matter what happens, we are here to help you be your best you.